Halsway Manor Covid 19 Protocols: IMPORTANT information, please read carefully.
At Halsway the safety of our visitors, tutors and staff is of paramount importance to us, and we consider it essential that we continue to work together to keep everyone safe and happy.
We are pleased to have acquired Visit England’s “We’re Good To Go” Industry Standard mark which means that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
Below are some of the things we require of you, to assist us in keeping everyone safe and happy:
- First of all, please do not travel to Halsway if you have symptoms (high temperature, a new, continuous cough, or a loss or change to sense of taste or smell) or if you have been told to isolate.
- We ask that all visitors – regardless of vaccine status – take a Lateral Flow Test within the 48 hours prior to arrival at Halsway (all staff test twice-weekly); do not to travel if your test is positive.
- Please wear a face covering when moving around inside the Manor buildings, or when in close proximity to others; our staff will be doing the same.
- Please observe social distancing at all times, as a matter of courtesy.
- Please use the bathroom facilities available in your bedroom / campervan where possible to reduce footfall in the shared toilets.
- Wash your hands and use hand sanitiser regularly.
- Ventilation is important! Please open, and keep open, windows and doors in public spaces of the Manor and Mews wherever possible.
Our policies and procedures are under continuous review and are subject to change as we monitor conditions and receive guidance from health and government authorities. You can check our website for changes to this information.
All participants are required to have completed a lateral flow test within the 48 hours prior to arrival at Halsway. All of our staff are completing a test twice a week. This is to keep everyone safe and is very important. Please do not attend if you have not done this, or if you have tested positive. This is for the safety of all other participants and staff. Test kits are FREE and available to collect from test sites, from pharmacies in England, or to order online from www.gov.uk.
What is the cleaning regime?
Sanitisation stations are installed around the Halsway and house staff will follow a frequent pattern of surface cleaning, including all entrance doors, door handles and push points, light switches, staircase handrails, and water coolers. The dining room place settings (tables, place mats, chairbacks etc) are disinfected between each service. All visitors are asked to use their bathroom facilities in their room and not communal facilities if possible. Bedrooms will be thoroughly cleaned between visits and all linen washed at high temperature. Bedrooms will not be serviced whilst courses are running.
How do I check in to my course?
On arrival guests will be requested to stand in the designated reception area and read our guidance and information. They will be met by the person on reception behind a perspex screen and checked in with keys left in the door of their room. There will be no room servicing over a course period and if guests require anything they should go to the reception desk and ring the bell. Please DO NOT come into the office area or kitchen under any circumstances.
Masks and distancing
All customer-facing staff will wear face masks. Customers are required to wear face masks when moving around inside the buildings. Face masks should also be worn when in close proximity to others. There is signage up around the buildings reminding people to distance appropriately and at pinch points to remind people to be mindful of their surroundings. Please be respectful to other participants and staff and observe appropriate social distancing.
Hand washing, facilities and hygiene
There are handwashing facilities within all public toilets in the Manor and Mews, as well as in your bedroom; we encourage you to use the facilities within your own bedroom wherever possible.
While COVID-19 measures are in place, we will not normally require weekend guests to check out until 4pm on Sunday*, to enable you to continue to use your own facilities. *Exceptions will apply, but we will do our best to keep disruption to a minimum.
Public toilets are checked frequently throughout the day and into the evening; touch points – surfaces, door handles etc – are disinfected each time.
If you have your own toilet and washing facilities within your campervan / caravan we would be grateful if you could use them. There is a waste disposal point in the Water Gardens. Campers without their own facilities may use shared facilities within the house.
What’s going to happen at meal and break times?
Meals, and tea / coffee breaks, will be served in the Dining Room. For breakfast and breaks, please queue wearing a mask and observing social distancing. For lunch and evening meals please take a seat; we will invite you to the buffet tables one table at a time. Please wash your hands before and after meal and break times. The dining room place settings (tables, tablemats, chairbacks etc) are disinfected between each meal and break service. Should you wish to keep an allocated seat for your stay please ask at reception on arrival; this can be easily arranged.Until future notice condiments will be in packets.
We ask that everyone runs a tab to be paid by card on departure, there will be no cash taken. Please remember to observe social distancing.
I feel unwell prior to my stay. What should I do?
Prior to your stay with us, should you feel unwell or develop symptoms of COVID-19, please do not travel to Halsway Manor.
I feel unwell during my stay. What should I do?
Should you feel unwell or develop symptoms of COVID-19 during your stay, you should self-isolate in your bedroom and contact our Duty Manager on 07843 966224. You should then call Public Health England immediately on 0300 303 8162 and follow their guidance.
Test and trace
If possible please download and use NHS Test and Trace app.
If we are contacted by Test and Trace after you course we will share the required information in line with government policy.