COVID-19 Guidance

Halsway Manor – Covid 19 guidance  – IMPORTANT information, please read.

We look forward to welcoming you back to Halsway Manor, but will of course be opening in very different times. We’re committed to doing our part and we need our guests to do their part too as we work together to focus on safety. Our policies and procedures are under continuous review and are subject to change as we monitor conditions and receive guidance from health and government authorities.

We are pleased to have acquired Visit England’s “We’re Good To Go” Industry Standard mark which means that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

We now have extra space for courses to run and will be discussing with each team how best to move forward. We will not be running high risk courses like dance for the foreseeable future and will be reducing capacity on other courses.

What is the cleaning regime?

Sanitisation stations are be installed around the Halsway and house staff will follow a frequent pattern of surface cleaning, including all entrance doors, door handles and push points, light switches, staircase handrails, and water coolers. All visitors are asked to use their bathroom facilities in their room and not communal facilities if possible. Bedrooms will be thoroughly cleaned between visits and all linen washed at high temperature. Bedrooms will not be serviced whilst courses are running.

How do I check in to my course?

On arrival guests will be requested to stand in the designated reception area and read our guidance and information. They will be met by the person on reception behind a perspex screen and checked in with keys left in the door of their room. There will be no room servicing over a course period and if guests require anything they should go to the reception desk and ring the bell. Please DO NOT come into the back office area or kitchen under any circumstances.

Masks and distancing

All customer facing staff will wear face masks or visors. Customers are not required to wear them unless they wish to. There will be signage up around the buildings reminding people to distance appropriately and at pinch points to remind people to be mindful of their surroundings. Please be respectful to other participants and staff and observe appropriate social distancing.

Hand washing, facilities and hygiene

There is anti-bac hand liquid all around the manor and mews and signage is up for extra hand washing in toilets which will only have cubicles available. There is anti-bac soap in all public toilets and bars of soap in every room.

There is a one in and one out system in all shared toilets with a sign on the door to turn around when entering and exiting.

The toilets are checked hourly with a signed rota on the wall. Surfaces, door handles etc will be disinfected on an hourly basis around the manor using anti bacterial spray.

What’s going to happen at meal and break times?

We ask that guests use the same seat throughout their course. Customers must pick up their name sticker at the first meal time and place it on the table where they should sit for every meal time. Participants should only sit opposite their partner of person they are attending with. Staff will serve meals wearing a face mask and glove from a buffet table. Our usual etiquette of clearing plates between courses will not be observed, in order to reduce chance of cross contamination. Used crockery and cutlery will be cleared by house staff after guests have left the dining room.

The bar

Please DO NOT place more chairs in the bar, there will be extra seating available in the great hall, only 16 people are permitted in the bar at any one time. Please DO NOT approach the bar instead call out an order or raise your hand. Your order will be placed on the bar to be picked up one at a time.
We ask that everyone runs a tab to be paid by card on departure, there will be no cash taken.

I feel unwell prior to my stay. What should I do?

Prior to your stay with us, should you feel unwell or develop symptoms of COVID-19, please do not travel to Halsway Manor.

I feel unwell during my stay. What should I do?

Should you feel unwell or develop symptoms of COVID-19 during your stay, you should self-isolate in your bedroom and contact our Duty Manager on 07843966224. You should then call Call Public Health England immediately on 0300 303 8162 and follow their guidance.  Put on a face mask and gloves if you have them.

When will I be notified whether my course will be going ahead or not?

We will notify all participants whether their course will run or be cancelled by email between 4-5 weeks before the start of their course. Please wait for us to contact you directly to confirm and avoid contacting us to enquire about courses later in the year. Our small team are currently dealing with a high volume of correspondence and decisions will be made on the viability of courses on a rolling weekly basis. Thank you for your patience and understanding.

We will refund fees paid for all events cancelled.

We thank you for your co-operation and understanding in the current situation.

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